frequently asked questions
care instructions:
- hand wash in cold water only
- no tumble-drying
- iron on low heat
- do not iron on print
packaging:
- comes folded in a consol jar, with:
- lapel pin, and
- seed-tag
shipping:
- free shipping within south africa
- delivery within 3-5 working days depending on location
returns:
- products may be returned within 14 days of purchase
- exchanges: free
- refunds: full cost of item will be refunded minus shipping costs
- all original packaging must be retained
- email: onceapuppet@gmail.com for further information/ to request a return